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Privacy Policy

1. We Respect Your Privacy

  1. Imagine IP Pty Ltd respects your right to privacy and is committed to safeguarding the personal information of our clients, partners, and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

  2. Where applicable, Imagine IP Pty Ltd also adheres to the EU General Data Protection Regulation (GDPR).

  3. This Policy sets out how we collect, use, store, and disclose your personal information.

  4. "Personal information" means any information we hold that is identifiable as being about you.

2. Collection of Personal Information

  1. Imagine IP Pty Ltd will, from time to time, receive and store personal information you provide to us directly, enter on our website, or provide to us in other forms.

  2. This may include:

    • Your name and contact details including address, email address, and phone number

    • Professional information such as job title and organisation

    • Information about your intellectual property, business affairs, or innovations

    • Details of enquiries or consultancy requests you have made

    • Information about services you have engaged us for

    • Correspondence between us

    • Any other information you provide in the course of receiving our services

  3. Payments are processed by Stripe, a third-party payment processor. Imagine IP Pty Ltd does not directly store or handle your payment card details. Please refer to Stripe's privacy policy for information on how your payment data is handled.

  4. We may collect additional information when you provide feedback, respond to surveys, communicate with us via email or contact forms, or engage with us through our website or social media channels.

3. How We Collect Your Personal Information

  1. Imagine IP Pty Ltd collects personal information in a variety of ways, including when you interact with us electronically or in person, when you access our website, when you submit an enquiry, or when we provide consultancy services to you.

  2. We may also receive personal information about you from third parties, including partner firms we collaborate with in delivering our services. Where this occurs, we will protect that information in accordance with this Policy.

4. How We Use Your Personal Information

  1. Imagine IP Pty Ltd will only use your personal information where:

    • You have provided your consent

    • It is necessary for the performance of a contract or service engagement with you

    • We have a legitimate interest in doing so, provided that interest is not overridden by your rights

  2. We may use your personal information to deliver our IP consultancy and related services; respond to your enquiries; send you relevant updates and information about our services; improve our service offering; and comply with our legal obligations.

  3. Marketing Communications: We will only send you newsletters and promotional emails where you have given us your express consent to do so (opt-in). You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link included in every marketing email, or by contacting us directly. Opt-out requests will be honoured within 5 business days, in accordance with the Spam Act 2003 (Cth).

  4. Your choice matters. We will never add you to our marketing list without your explicit consent. You can sign up using the form below, and unsubscribe at any time — no questions asked.

  5. If you require further information about the legitimate interest legal basis under the GDPR, please refer to Section 12 (How to Contact Us).

5. Disclosure of Your Personal Information

  1. Imagine IP Pty Ltd will not sell, trade, or rent your personal information to third parties.

  2. We may disclose your personal information to the following trusted service providers, only where reasonably necessary to deliver our services:

  • 🤖 Solve Intelligence — AI patent drafting

  • 🇮🇳 Global Partners — Patent search (India)

  • 🇺🇸 Stripe — Payment processing

  • 🇺🇸 Google Analytics & Ads

  1. All third-party data sharing is conducted under strict confidentiality terms and formal data processing agreements. Third parties are required to handle your personal information consistently with this Policy and applicable privacy laws.

  2. We may disclose your personal information where required or authorised by law, including in response to a court order, subpoena, or law enforcement request.

  3. In the event of a change of ownership, merger, or sale of business assets, personal information held by us may be transferred to a successor entity, subject to equivalent privacy protections being maintained.

  4. By engaging with Imagine IP Pty Ltd and providing your personal information, you consent to the disclosures described in this Policy.

6. International Transfer of Personal Data

  1. Imagine IP Pty Ltd is based in Melbourne, Australia. However, some third-party platforms we use may store or process data outside Australia:

  2. United States of America — via Stripe, Solve Intelligence, and Google (Analytics & Ads)

  3. India — via Global Partners (patent search services)

  4. Where personal data is transferred outside Australia or the EEA, we take reasonable steps to ensure appropriate protections are in place, including through formal data processing agreements and confidentiality arrangements.

  5. By providing us with your personal information, you acknowledge and consent to the international transfers described in this Policy.

6. International Transfer of Personal Data

  1. Imagine IP Pty Ltd is based in Melbourne, Australia. However, some third-party platforms we use may store or process data outside Australia:

  2. United States of America — via Stripe, Solve Intelligence, and Google (Analytics & Ads)

  3. India — via Global Partners (patent search services)

  4. Where personal data is transferred outside Australia or the EEA, we take reasonable steps to ensure appropriate protections are in place, including through formal data processing agreements and confidentiality arrangements.

  5. By providing us with your personal information, you acknowledge and consent to the international transfers described in this Policy.

7. Security of Your Personal Information

  1. Imagine IP Pty Ltd takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

  2. While we take data security seriously, the transmission of information over the internet is inherently not completely secure. We cannot guarantee the security of information transmitted to or from our website, and any such transmission is at your own risk.

  3. In the event of an eligible data breach, Imagine IP Pty Ltd will comply with its notification obligations under the Privacy Act 1988 (Cth) Notifiable Data Breaches scheme.

8. Access to and Correction of Your Personal Information

  1. You may request access to, or correction of, personal information we hold about you at any time, in accordance with the Privacy Act 1988 (Cth).

  2. Where applicable, you may also have the following rights under the GDPR:

    • Right of AccessAccess personal information we hold about you

    • Right to RectificationCorrect inaccurate or incomplete information

    • Right to ErasureRequest deletion of your personal information

    • Right to RestrictLimit how we use your personal data

    • Right to ObjectObject to use of your data for direct marketing

    • Right to PortabilityReceive your data in a portable format

    • Right against Automated Decision-MakingNot to be subject to decisions made solely by automated processing that significantly affect you

  3.  We reserve the right to decline access requests in circumstances permitted by the Privacy Act 1988 (Cth), and will advise you of the reason where legally permissible.

9. Complaints

  1. If you have a complaint about how we have handled your personal information, please contact us in writing using the details in Section 12. We will acknowledge your complaint promptly and endeavour to respond substantively within 30 days.

  2. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

  1. Imagine IP Pty Ltd reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services following any changes constitutes your acceptance of the updated Policy.

11. Website & Cookies

  1. When you visit our website, we may automatically collect certain technical information such as your browser type, operating system, referring URL, and pages visited. This information is used in aggregate to improve our website and services.

  2. We use cookies on our website. Cookies are small files used to identify returning visitors and store preferences. You may disable cookies through your browser settings, though this may affect your experience on our site.

  3. We use Google Analytics to analyse website traffic and Google Ads to serve relevant advertisements. These services may use cookies and tracking technologies. Google is a US-based provider and your data may be processed in the United States. Learn more at google.com/policies/privacy/partners.

  4. Our website may contain links to third-party websites. Imagine IP Pty Ltd is not responsible for the privacy practices of those websites and encourages you to review their privacy policies independently.

12. How to Contact Us

For any questions, requests, or complaints relating to this Privacy Policy, please contact us:

✉️ Imagine IP Pty Ltd

Melbourne, Victoria, Australia

Email: admin@imagine-ip.com

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